Terms of Service

Last updated 31 July 2026

SendCollab helps you run collaborations. Collaboration money moves between you and the other party — we never hold it. Optional Serious and Priority fees are non-refundable platform charges.

Agreement

These Terms of Service (“Terms”) govern your use of SendCollab’s website, apps, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy at https://sendcollab.me/privacy.

If you do not agree, do not use the Service. Contact: support@sendcollab.me.

What the Service is

SendCollab is a tool that helps creators and collaborators run paid (or barter) collaborations: a public offer link, structured negotiation, written terms, chat, deadlines, and records of payment claims and confirmations.

The Service is not a marketplace, talent agency, escrow provider, bank, payment gateway for collaboration fees, or dispute-resolution tribunal. There is no discovery or matching of strangers by us — you bring your own counterparties.

Your account

You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. You must be old enough to form a binding contract in your jurisdiction (and at least 13). We may suspend or terminate accounts that violate these Terms or create risk for other users or the Service.

Collaborations are between you and the other party

Every collaboration is a private arrangement between the creator and the collaborator (and any teammates they invite). When terms are accepted, that agreement is between those parties. We are not a party to that agreement, we do not guarantee either side will perform, and we do not guarantee that any payment will be sent, received, or truthful.

• You are solely responsible for evaluating the other party, the brief, pricing, deliverables, and legal compliance of the work.
• Disputes about quality, deadlines, refunds of collab fees, chargebacks on peer-to-peer transfers, fraud, or non-payment must be resolved between the parties. We are not obliged to mediate, investigate, or pay either side.
• Records, screenshots, and “confirmed” payment states in the Service are convenience features based on what users submit. They are not bank verification and do not make us liable for money movement.

No escrow — we never hold collaboration money

Collaboration fees are paid directly between users (for example UPI or bank transfer). We do not hold, receive, transmit, or custody those funds. We do not take a percentage of collaboration payments. Because we never hold the money, we cannot reverse, refund, freeze, or recover collaboration payments for you.

Platform fees (Serious / Priority) — no refunds

Sending a Basic offer may be free. Optional Serious and Priority fees are platform charges a collaborator pays so an offer is ranked or featured (for example primary inbox placement, notifications, call option, or read receipts), as described in the product at the time of purchase. Those fees are not a deposit toward the creator’s collaboration fee and are not held for either party.

Except where mandatory consumer law requires otherwise, or where the app store or payment processor that collected the fee independently issues a refund under its own rules, Serious and Priority (and any similar platform) fees are final and non-refundable. No refund is due if:

• The creator does not accept, reply to, or complete the offer or collab.
• The other party is slow, quiet, or unprofessional.
• You change your mind, sent the offer by mistake, or negotiated different terms.
• The collab is cancelled, expires, lapses, or ends in a dispute.
• You are unhappy with placement, notifications, or outcomes after purchase.

App Store and Google Play purchases

If you buy a platform fee through Apple App Store or Google Play, that purchase is also subject to the store’s terms. Refund requests for store-billed purchases may need to be made to Apple or Google under their policies. A store refund, if any, does not create extra obligations on us beyond what the store requires.

User content and acceptable use

You retain rights in content you submit. You grant us a worldwide, non-exclusive licence to host, process, transmit, and display that content as needed to operate the Service.

You must not use the Service to harass, defraud, infringe IP, send spam, upload illegal or harmful material, probe or disrupt systems, scrape at scale, or bypass fees or access controls. We may remove content or restrict features when we reasonably believe these Terms or law are violated.

Calls and recordings

On features that bridge phone calls (for example Priority collabs), calls may be recorded and posted into the collab thread as described in the product. You are responsible for complying with recording and privacy laws that apply to you and the other party.

Third-party services

The Service may rely on third parties (hosting, messaging, UPI apps, app stores, payment processors for platform fees). Their terms and availability are outside our control. Failures of those services do not make us liable for missed payments or lost deals between users.

Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY COLLABORATION WILL BE SUCCESSFUL OR PAID.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENDCOLLAB AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE OR FROM ANY COLLABORATION OR PEER-TO-PEER PAYMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE PLATFORM FEES YOU PAID TO US FOR THE FEATURE GIVING RISE TO THE CLAIM IN THE THREE MONTHS BEFORE THE CLAIM, OR (B) INR 1,000. These limits do not apply where liability cannot be limited under applicable law.

Indemnity

You will indemnify and hold harmless SendCollab and its operators from claims, damages, losses, and expenses (including reasonable legal fees) arising out of your content, your collaborations, your peer-to-peer payments, or your breach of these Terms or applicable law.

Changes and termination

We may change the Service or these Terms. Material changes will be reflected by updating the “Last updated” date (and by notice in-product when we consider it appropriate). Continued use after changes become effective constitutes acceptance, except where law requires otherwise. We may stop offering the Service or your access to it at any time, including for violations of these Terms.

Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in India will have exclusive jurisdiction, except where mandatory consumer protections in your country give you non-waivable rights to sue elsewhere.

Contact

Questions about these Terms: support@sendcollab.me.